EZCORP

Our Mission is to be the First and Best Choice for Customers’ Short-Term Cash Needs and Quality Pre-Owned Retail Goods.

Senior Manager, Enablement – Store Experience

ManagerManagerFull TimeRemoteTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

Texas

Posted

38 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglish

Job Description

• Supports delivery and communication of EZCORP's multi-year process improvement and program roadmap aligned to Store Experience strategy and business goals • Work in tandem with Digital Products and other Store Experience teams to ensure process design and product capabilities are jointly prioritized, developed, and deployed. • Establishes intake, prioritization, and governance frameworks ensuring resources focus on highest-impact initiatives • Support in optimizing key store workflows to remove friction, reduce variance, and standardize SOPs. • Defines pilot structure, success metrics, and scaling frameworks for new processes, tools, and initiatives • Partners with Training and Field Operations to design enablement materials, readiness sessions, and feedback loops that ensure sustainability and continuous improvement • Defines and tracks process KPIs (cycle time, error rate, adoption, compliance, efficiency, NPS impact) • Collaborates with Legal and Compliance to ensure new processes and programs meet regulatory and policy standards

Job Requirements

  • Bachelor’s degree in Business, Operations, Industrial Engineering, or related field required
  • 10+ years of experience in multi-unit retail, store operations, process excellence, or program management, with prior leadership experience
  • Demonstrated success leading process transformation or store experience programs with measurable improvements in speed, accuracy, or customer satisfaction
  • Proven ability to plan and execute large-scale corporate or field meetings with operational precision and executive alignment
  • Experience implementing governance structures, process standardization, and change management across distributed retail networks
  • Strong ability to translate strategy into actionable programs, deliver cross-functional alignment, and sustain adoption at scale.

Benefits

  • Competitive pay
  • Generous bonus potential from day one
  • Development and career paths to enhance skills in a fun and fast-paced environment
  • Equal opportunity employer

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