• Own the Partner Development process and ensure that our PSM are executing against a consistent Onboarding methodology. • Help team members develop & drive GTM plans to accelerate new product adoption and Co-Selling deal execution. • Monitor partner performance & development metrics, pipeline health, deal velocity, partner enablement, and customer engagement; provide actionable insights to leadership. • Work with PSAs to identify, define, and maintain the process and procedures used to support PBMs; Identify opportunities for process improvement and greater efficiency and serve as an advocate for change. • Contribute to and manage to approved budget. • Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals. • Manage and lead the direction of executing department benchmarks, protocols, and objectives. • Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees. • Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees. • Develop team members; coach employees through their personal growth in: functional expertise, communication skills, and ability to effectively interact with clients and peers. • Assist with identifying and developing future leaders. • Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department. • Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team.