• Maintain client benefits websites, documenting and executing benefits related processes, and offering support to the client and to the bswift service center • Vendor files, demographics files, payroll files, and data auditing for aligned clients • Prepare and conduct technical/product presentations, demonstrations and trainings (such as payroll functionality, vendor account structure updates, data auditing, demographic mapping updates, etc.) • Provide resolution of client issues by responding to questions and concerns about the use of bswift payroll, vendor files, audits and demographic files; ability to leverage research to find resolutions independently • Maintain thorough understanding of all internal systems to respond to general and specialized client requests • Look for and help drive continuous process improvements/efficiencies • Coach and mentor other team members; share new ideas on operations processes • Manage workflow in the setup and maintenance of carrier, demographic and payroll feeds • Provide open communication to bswift customers in a pleasant, professional manner with a can-do attitude • Responsible for special projects as assigned