Customer Value Architect – Public Sector

ArchitectArchitectFull TimeRemoteTeam 5,001-10,000Since 2011H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

35 days ago

Salary

$135K - $205K / year

Bachelor Degree8 yrs expEnglishCyber Security

Job Description

• The Customer Value Architect serves as a key partner to sales and customers, driving customer onboarding, Falcon Flex adoption, activation, and platform value realization while minimizing churn and contraction. • Bridges the gap between the sale and delivered outcomes, ensuring customers maximize their security investment while growing their relationship with CrowdStrike. • Delivers tailored, high-impact value proposals to prospective and existing accounts, and post-investment Executive Business Reviews that address our clients' unique cybersecurity needs. • Onboards new customers and works closely with our sales team and technical experts, supporting overall Customer success. • This role is aligned to our public sector accounts and will require up to 40% travel.

Job Requirements

  • Holds advanced, wide-ranging experience and uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
  • Deep industry knowledge and understanding of a customer’s decision-making process, goals, strategies, and business objectives.
  • Expert-level presentation, customer service, financial/business acumen, and negotiation skills at all levels of customer engagement.
  • Complete, 'big-picture' understanding of the business and technical contexts of key accounts.
  • Driven, self-starter who exudes leadership on account set and compels others to get on board.
  • Fully adept at consultative effectiveness and establishing trust with internal and external customers.
  • Fully functional knowledge of sales methodologies, techniques, and the sales lifecycle of security software solutions, software business value concepts, and the company's products.
  • BA/BS or equivalent educational background is preferred.
  • Minimum 8+ years of relevant professional experience.
  • Strong financial acumen with ability to calculate and communicate ROI metrics.
  • Experience with flexible licensing models.
  • Proven track record of managing complex customer relationships.

Benefits

  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

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