• Serve as the primary point of contact for providers and internal teams regarding telehealth regulations, DEA requirements, PDMP, licensure, prescribing standards, and internal Medical Operations policies • Interpret regulatory and policy requirements and provide clear, practical guidance that supports compliant care delivery without unnecessary escalation • Identify recurring questions or areas of confusion and proactively recommend SOP updates, training needs, or workflow refinements to reduce operational friction • Lead initial investigation, triage, and resolution of operational, clinical, or compliance-related issues raised by providers, support teams, or internal stakeholders • Act as a trusted operational partner to providers by ensuring timely, accurate responses to day-to-day questions impacting workflows, documentation, prescribing, and care delivery • Directly supervise and manage the Provider Administrative Support Team, including offshore or overseas administrative assistants, in partnership with HR • Maintain and continuously improve Medical Operations SOPs, decision trees, and escalation protocols in alignment with current regulations and internal standards • Participate in a rotating weekend on-call schedule to support operational continuity and timely issue resolution