TruePoint Communications
We propel brands forward.
Social Media Community Manager
Location
Alabama + 10 moreAll locations: Alabama, Arizona, Florida, Kentucky, North Carolina, Ohio, Oklahoma, Michigan, Missouri, Tennessee, Texas
Posted
167 days ago
Salary
Not specified
English
Job Description
• Engage in positive news and share relevant information/content/links
• Respond to customer inquiries on various channels, including working with the online Customer Care team
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors
• Work with managers to identify and flag trends
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results
• Customize all communications to clients’ tone, voice, and style
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team
• Identify opportunities for internal process creation and change and implement them
• Identify and flag trending topics and provide standardized reporting at the completion of each shift and during crises
• Provide content writing and real-time counsel for effective brand community management across various social networks
• Contribute to reporting and auditing of client and industry social media
• Develop error-free messaging and real-time content to support clients' social media goals
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met
• Contribute to developing agency and client processes such as training guides, checklists, templates, plans, and case studies
Job Requirements
- Candidates MUST RESIDE in one of the following states: Alabama, Arizona, Florida, Georgia, Kentucky, Michigan, Missouri, North Carolina, Ohio, Oklahoma, Tennessee, or Texas
- Given the 24/7 nature of social media, flexibility with non-traditional work hours (nights, weekends, holidays) required
- 2-4 years of experience in community management is preferred
- Additional experience in social media, paid media, and other areas of marketing is a plus
- Professional experience using enterprise publishing and listening tools
- Being adept at Sprinklr is a significant plus
- Willing to work a flexible schedule (a combination of nights, weekends, and holidays)
- Travel may be required
- Be detail-oriented, organized, caring, innovative, communicative, and data-driven
- Comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives
- Strong communication, analytical and presentation skills, both written and verbal
- Be self-sufficient, meet deadlines, and create high-quality materials
- Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas
- Functional understanding of multiple social media platforms
- Be a quick learner, always looking to embrace and master new technologies
- Accurately and consistently track time daily
- Effectively maintain a monthly expense report and reconciliation
- Possess excellent interpersonal skills, including interacting professionally with client executives and teams
- Work well on a team, including proactively contributing recommendations to enhance results
- Understand and facilitate the purchase order process
- Initiate and track vendor billing accurately
- Legal authorization to work in the United States required
- Candidates will be subject to a background screening as part of the application process
Benefits
- competitive health benefits with concierge service
- profit-sharing bonus plan
- 401K with competitive matching
- consistent professional development
- annual agency development summit Camp TruePoint
- every five years sabbatical
- Holidays are recognized with paid time off
- Alternative Work Schedule (flexible work arrangements)
