• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide Field Service input to New Product Development through design reviews and testing • Provide support of documentation development and qualification criteria during New Product Introduction • Provide occasional support of field service activities in a field service engineer capacity • Must be able to remain in a stationary position for lengthy periods of time • Constantly positions self to access serviceable areas in a cleanroom environment • Frequently moves components or diagnostic equipment weighing up to 50 pounds in a cleanroom environment