• Serves as the primary claims point of contact for high-net-worth personal lines clients. • Provides proactive guidance throughout the full claims lifecycle, from first notice of loss through resolution and recovery. • Advocates on behalf of clients with carriers and adjusters to ensure fair, timely, and accurate claim handling. • Reviews coverage, endorsements, and policy terms to support claim strategy and client education. • Assists clients with complex or sensitive claims involving high-value homes, scheduled property, fine art, jewelry, collectibles, watercraft, and specialty risks. • Delivers a concierge-level service experience with a high degree of professionalism, discretion, and empathy. • Communicates clearly and proactively with clients regarding claim status, expectations, and next steps. • Coordinates vendors, experts, and restoration services as needed to support claim resolution. • Supports clients during catastrophic or emotionally charged loss events with confidence and care. • Partners closely with Personal Lines Risk Advisors, Account Managers, and Risk Consultants to align claims activity with overall client strategy. • Identifies trends, coverage gaps, or risk mitigation opportunities arising from claims activity and shares insights with service teams. • Supports renewal and stewardship efforts by providing claims summaries and insights as requested. • Maintains accurate and timely documentation of all claim activity within agency management systems. • Ensures compliance with carrier guidelines, internal procedures, and regulatory requirements. • Supports audits and quality reviews related to claims handling and documentation. • Performs other projects, duties, and tasks as assigned.