• Oversee daily operations across all TEC pharmacy sites (currently 12; expanding to 20+). • Ensure consistent production, fulfillment, pharmacy workflows, delivery/transportation logistics, and customer service. • Set operational standards and SOPs for cycle-fill, IDD-specific production models, flashing, labeling, sortation, and fulfillment. • Drive performance visibility and accountability through KPIs, dashboards, and weekly/monthly operating reviews. • Own monthly cycle-fill production performance, accuracy, and timeliness across all sites. • Manage throughput expectations, labor planning, and production pacing to meet patient and facility deadlines. • Lead and mentor PICs, Regional Operations Directors, and site production leads. • Develop leadership across RODs and PICs, including peer mentorship programs and cross-site quality alignment. • Build and maintain enterprise-wide SOPs, process documentation, playbooks, and training for uniform execution. • Ensure that agencies, group homes, and caregivers receive consistent, high-quality service across all states in partnership with sales and account management teams. • Lead operational due diligence and integration planning for acquisitions.