• Qualify inbound leads generated through webinars, events, content downloads, and website inquiries via phone, voicemail, email, and social media. • Conduct outbound prospecting to new prospects and strategic accounts to initiate discovery conversations and schedule demos or sales meetings. • Clearly and effectively communicate FutureFeed’s value proposition and platform capabilities. • Maintain accurate and timely records of all lead and customer interactions in the CRM (HubSpot). • Collaborate with the sales team to ensure seamless lead hand-offs and follow-up. • Proactively reach out to existing customers nearing subscription renewal to ensure timely renewals. • Re-engage former customers and inactive partners to recapture business. • Track and analyze reasons for churn or inactivity and share insights to support improvement initiatives. • Provide regular updates to the CRO and key stakeholders on outreach activity, lead conversion, renewals, and partner engagement metrics. • Partner with Marketing and Customer Success to share frontline insights that enhance messaging and service delivery. • Identify recurring client needs and recommend process improvements or new opportunities for engagement.