• Provide L1/L2 support for PAS-X MES across EU manufacturing sites • Act as first point of contact for MES incidents, alarms, and service requests • Perform incident triage, analysis, resolution, or escalation within agreed SLAs • Log, manage, and resolve incidents using Pulse • Coordinate with PAS-X vendor (L3) for product-level or complex issues • Support PAS-X releases, patches, and upgrades • Maintain complete, accurate, and auditable ticket records • Support shop-floor operations including EBR execution, weighing, dispensing, and packaging workflows • Support integration points with SAP and Historian related systems • Operate in compliance with GxP, data integrity, and validation requirements • Act as operational interface between manufacturing sites, IT, QA, and PAS-X vendor