• Manage and service commercial insurance accounts with a focus on clients in the trucking and oil & gas industries. • Provide expert guidance on insurance coverages, risk management strategies, policy changes, claims handling, and billing inquiries. • Develop and maintain strong relationships with clients, producers, and carriers to ensure effective account servicing. • Analyze client exposures, recommend appropriate coverage options, and assist with policy placements and renewals. • Monitor industry trends and regulatory changes to provide proactive advice to clients. • Assist clients with claims processes, working closely with carriers and adjusters to ensure timely and fair resolutions. • Utilize agency management systems (such as AMS360 and ImageRight) to maintain accurate records and documentation. • Support producers in identifying cross-selling opportunities and enhancing client retention. • Coordinate with underwriting teams to negotiate policy terms, pricing, and coverage enhancements.