Technical Support Analyst
Location
Kentucky
Posted
25 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
• Be a problem-solver that seeks to understand the heart of each client’s issue
• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
Job Requirements
- Honesty and integrity – always doing the right thing for our clients
- Passion for service and a dedication to client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on our promises
- Willing to do whatever it takes to always bring our best work
- Unafraid to move with speed and efficiency to make things happen
- A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
- Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04) (Bonus Points)
- Prior use of Salesforce or another customer relationship management software (Bonus Points)
- Bachelor’s Degree (Bonus Points)
Benefits
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays
- Flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
