Modivcare
To bring equity, hope and healing to those who need it most. To make a world of difference, one member at a time.
Customer Service Representative
Location
Virginia + 1 moreAll locations: Virginia, West Virginia
Posted
25 days ago
Salary
$12 / hour
High School0.2 yrs expEnglish
Job Description
• Resolve member concerns while ensuring requests are processed in an accurate and timely manner
• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Review and educate members on our services and their insurance coverage
• Support a 24/7/365 contact center environment
Job Requirements
- High School Graduate or General Education Degree (GED)
- 0-2 years of related experience
- 6+ months contact center experience OR customer service experience
- Strong organization skills, written, and verbal communication skills
- Can type 35wpm or more
- Proficiency in Microsoft Office Suite
- Ability to multitask effectively and efficiently
Benefits
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post --Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
