Health Advocate
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Benefits Specialist
Location
United States
Posted
26 days ago
Salary
$17 / hour
High School2 yrs expEnglish
Job Description
• Helping Members Understand Their Benefits: Answer incoming calls and respond to benefit questions with clarity and compassion.
• Guiding Open Enrollment & Life Event Decisions: Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.
• Providing Expert Navigation Across Coverage Types: Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.
• Solving Benefit Issues with Care & Accuracy: Research benefit concerns thoroughly and follow through until resolved.
• Delivering Outstanding Member Experiences: Build trust quickly over the phone and provide objective, empathetic guidance—no sales, no quotas, just real support.
Job Requirements
- 1–2 years of customer service and benefits experience
- Familiarity with health plans, COBRA, Medicare, HSAs/FSAs (preferred)
- Strong Communication & Listening Skills
- Ability to explain complex benefits clearly and patiently
- Professional, supportive phone presence
- Comfortable using MS Word, Excel, and internal systems
- Strong documentation, accuracy, and time-management skills
- A Heart for Service: You enjoy helping people.
- You thrive in a collaborative, remote environment.
Benefits
- Work from home opportunity
- Comprehensive Training & Equipment: We set you up for success with thorough onboarding, ongoing development, and all necessary work equipment.
- Competitive Pay: We offer a starting hourly rate of $17.50.
- Comprehensive Benefits: Enjoy robust medical, dental, and vision coverage, 401(k) with company match, PTO, and professional development opportunities.
- A Culture of Purpose & Impact: You’ll be part of a team that values empathy, innovation, and a shared mission to simplify healthcare for all.
- Career Growth & Development: Whether you’re starting fresh or looking to expand your expertise, we provide mentorship, training, and growth opportunities to help you advance.
