• Handle high volumes of inbound and outbound patient billing calls • Address inquiries and complaints related to professional and facility services • Explain insurance responsibilities and communicate denial reasons • Help patients understand the medical billing process for services rendered • Resolve billing inquiries and complaints, ensuring accurate documentation of all interactions • Perform required actions to correct balances found to be in error • Analyze all details of accounts for accuracy and resolve insurance questions • Research all patient complaints and inquiries in a timely manner