• Be the trusted advisor clients will turn to for policy updates, complex questions, and critical issue resolution • Provide expert guidance during claims, working seamlessly with clients and adjusters • Conduct comprehensive business risk assessments and craft tailored insurance solutions • Analyze and optimize existing insurance programs to maximize client protection • Identify coverage gaps and growth opportunities across your portfolio • Lead all renewal negotiations and account expansion initiatives for your clients • Mentor team members and share your expertise across departments • Maintain detailed client records in our agency management system • Participate in strategic planning sessions and process improvement initiatives