• Ensures the successful execution of programs by acting as a liaison between the Program Manager, clients, vendors, and internal teams • Build and sustain strong, long-term relationships with clients and vendors • Serve as the primary contact for clients, stakeholders, and the Program Manager, ensuring clear communication and timely updates • Coordinate with internal teams (Sales, Art, Finance, Engineering, etc.) and external partners to develop and execute detailed project plans • Manage project timelines, milestones, and budgets, ensuring all deliverables meet or exceed quality and performance standards • Oversee all aspects of project execution, including scheduling, cost management, and adherence to manufacturing specification and timelines • Conduct root cause and risk analyses to identify potential challenges and develop corrective actions • Standardize and lead regular stakeholder meetings to track progress and address issues • Develop estimates, budgets, and customer quotes; manage project costs to ensure budget adherence • Provide monthly forecasts, track expenses, and approve project-related costs • Review and approve site-specific documents, ensuring compliance with client and company standards • Monitor product quality and installations to adhere to specifications and service level agreements (SLAs) • Develop and maintain a playbook, processes, and training materials for surveyors and suppliers • Provide ongoing training and support to ensure adherence to performance standards • Report project status to stakeholders, escalate issues as necessary, and ensure transparency