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Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

125 days ago

Salary

$75K - $90K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Build long-term, trust-based relationships as the customer's primary contact, strategic advisor, and advocate. Drive measurable business value and maximize customer lifetime value (LTV). • Lead goal-oriented customer engagements (meetings, QBRs, training) to ensure deep understanding, optimal adoption, and realization of success metrics. • Proactively identify and execute upselling and cross-selling strategies to drive account expansion and strong retention, minimizing churn risk. • Design and refine scalable customer success processes. Create and deliver clear, compelling materials (e.g., business reviews, strategic plans). • Partner with Product, Engineering, and other teams to effectively represent the voice of the customer and coordinate critical issue resolution.

Job Requirements

Bachelor's Degree and 3–5+ years in a customer-facing or Customer Success role, ideally within a SaaS or technology organization.
Proven ability to manage multiple customer accounts and relationships, while supporting new clients through the implementation process.
Exceptional interpersonal and presentation skills to build trust with all client levels (users to executives). Excellent organizational skills and attention to detail under deadlines.
Solutions-oriented, resourceful, and analytical thinker with a growth mindset and a passion for technology.
Comfortable interpreting customer data and usage analytics to drive insights and strategic recommendations.
Willingness to travel periodically for customer meetings, conferences, and internal All-Hands events (approx. twice yearly in the U.S.).

Benefits

Competitive Salaries
$500 Home Office Stipend
Health, Dental, and Vision Insurance
Work/Life Balance Culture
3 weeks of paid vacation
10 Paid Holidays
Unlimited Sick Time
401K

Related Categories

Remote Customer Success Manager Jobs in the US Implementation Specialist Onboarding Specialist Customer Retention Specialist Product Adoption Specialist Customer Advocate

Related Job Pages

Remote Customer Success Manager Jobs in the US Remote Full-time Jobs (US)More US Remote Jobs

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