• Lead onboarding of new clients: set up the product, provide training, establish “time-to-value” milestones. • Build and maintain trusted relationships with key stakeholders in client organizations, acting as their primary post-sale contact. • Monitor product adoption, usage metrics, customer health (e.g., engagement, satisfaction, risk of churn) and proactively intervene when usage drops or issues emerge. • Conduct regular reviews with brands/agencies (e.g., Quarterly Business Reviews) to demonstrate value, review goals, align next steps, and gather feedback. • Serve as the voice of the customer internally: gather feedback, surface feature-requests, escalate major issues to Product, Support, or Engineering teams. • Drive retention, renewals and account growth: identify upsell/cross-sell opportunities based on usage and value realization, and work with Sales Teams to expand the account. • Collaborate cross-functionally (Sales, Product, Marketing) to ensure seamless customer experience, remove road-blocks, and align customer success strategy • Coordinate to build and share success stories, testimonials or case studies with marketing to showcase customer value and advocacy • Educate clients on how to use the tool so they become self-sufficient power users.