• Relationship management with customer leaders at all levels • Develop project timelines, implementation steps, internal and external communication strategies, governance frameworks, and change management plans in coordination with Kodiak and customer leadership • Ensure high quality execution of all project deliverables • Manage project scope according to statement of work or engagement letter; identify opportunities for change orders including creating and seeing through change orders • Consistently anticipate internal and customer needs and adapt project communications accordingly • Develop and manage internal project finance processes • Support customer invoicing and billing processes • Manage and oversee benefit tracking processes and maintaining customer ROI • Coordinate and/or oversee coordination (where applicable) of project meetings and all related deliverables such as agendas, minutes, action items, and follow through of next steps to continue to move the project forward • Foster an environment of ownership of project and customer success