• Lead the strategic development and day-to-day execution of community management across high-profile client accounts, ensuring both proactive and reactive engagement strategies are aligned with brand goals • Design and implement scalable content and engagement frameworks that elevate brand presence, spark conversation, and build community across platforms • Manage a team of Community Managers, overseeing tone, timing, and execution to maintain consistency, quality, and strategic relevance • Monitor cultural trends, platform shifts, and audience behavior in real time, adapting strategy and creative accordingly • Collaborate with creative, strategy, and analytics teams to inform content calendars, optimize messaging, and deliver insights rooted in performance metrics • Own escalation protocols, social response matrices, and playbook development for brand-safe, on-voice communication • Act as a client-facing strategic lead, guiding platform approach, advising on reputation management, and delivering thoughtful reporting that ties engagement to business objectives • Leverage enterprise tools like Sprinklr, Sprout, and Khoros to drive publishing, listening, engagement, and reporting at scale