Bruker

We offer high-performance scientific instruments and high-value analytical and diagnostic solutions.

Customer Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 5,001-10,000Since 1960H1B SponsorCompany SiteLinkedIn

Location

California

Posted

112 days ago

Salary

$64.8K - $113K / year

Postgraduate Degree2 yrs expExperience acceptedEnglish

Job Description

• Proven proficiency in high-end fluorescence microscopy, experience with light sheet (SPIM) systems is beneficial • Ability to test, troubleshoot and diagnose high-end optomechanical equipment • Provide front line support for all our light-sheet systems by providing: Customer level instrument diagnostics and troubleshooting through remote support and direct on-site customer interaction • Provide pre/post sales technical service, training and general system support • Provide applications support to help sales team sell our light-sheet products • Product demonstrations – able to set-up and demo our products • Ability to help sell our USPs • Ability to attend and/or present at academic conferences/exhibitions and operate light-sheet systems at these events/workshops • Sharing best practice regarding instrument operation within Bruker global service/applications team • Other duties may be assigned

Job Requirements

  • Doctorate, PhD in Life Science discipline preferred or master’s degree with 2 years or Bachelor of Science in Engineering or hard sciences with 3 years, relevant experience
  • Understands the needs of life science customers, specifically in the field of high-end fluorescent microscopy applications
  • Capable to assist selling advanced technology instrumentation
  • Hands-on experience and knowledge troubleshooting software and system components in complex instrumentation - light-sheet experience (preferred)
  • Hands-on experience and knowledge with lasers and other optical alignment of microscopy systems
  • Good communicator and experience consultative selling skills
  • Excellent verbal and written communication and presentation skills with MS office proficiency
  • Energetic self-starter with a strong work ethic and good problem solving skills
  • Willingness to travel domestically (and on occasion internationally) on short notice
  • Current valid driving license (mandatory)
  • Fluent in English (mandatory)

Benefits

  • 401(k) with company match
  • Employee stock purchase plan
  • Medical and dental plans
  • Life insurance
  • Short-term and long-term disability insurance
  • Employee assistance program
  • Paid time off including vacation, sick time and holidays

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