Versa Networks
Universal SASE Platform
Technical Support Engineer – Federal
Location
United States
Posted
105 days ago
Salary
$175K - $260K / year
Bachelor Degree5 yrs expEnglishAWSAzureCloudFirewallsKubernetesSwitchingTcp/ipVmware
Job Description
• Provide Tier-2/Tier-3 technical support for federal customers using Versa SASE, SSE, SD-WAN, and SD-LAN solutions.
• Troubleshoot complex networking, routing, switching, security policies, and cloud integration issues.
• Serve as a technical liaison between federal customers and Versa engineering teams.
• Document root cause analysis (RCA), workarounds, and permanent fixes.
• Support federal compliance requirements (e.g., FedRAMP, FIPS, NIST frameworks).
• Participate in on-call rotation to ensure 24x7 coverage for critical government customers.
• Develop and maintain knowledge base articles and technical documentation for federal use cases.
• Collaborate with product management and engineering to drive product improvements based on customer feedback.
Job Requirements
- U.S. Citizenship required (ability to obtain a federal security clearance preferred).
- 5+ years in technical support, TAC, or network/security engineering roles.
- Strong expertise in: Networking: TCP/IP, BGP, OSPF, MPLS, VPNs Security: Firewalls, IPS/IDS, Zero Trust, SSL/IPSec Enterprise Networking: SD-WAN, SD-LAN (switching, LAN segmentation, wired/wireless integration) Cloud & Virtualization: AWS, Azure, VMware, containers/K8s a plus.
- Experience supporting federal government customers or regulated environments strongly preferred.
- Excellent troubleshooting, log analysis, and packet-level debugging skills.
- Strong written and verbal communication skills for customer-facing support.
- Industry certifications (CCNP, CCIE, CISSP, PCNSE, or equivalent) a plus.
Benefits
- Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
- Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
- Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
- Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
- Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.
- Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.
- Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
- Parental Leave: Generous parental leave policies to support you during life's important moments.
