• Be an expert Program Manager II in a matrixed organization, supporting the money movement and payment processing business unit within SWIVEL. • Ability to operate with no day-to-day direction or oversight and can successfully operate under a high level of ambiguity and pace of change. • Mentor more junior Program Managers in an ambiguous environment, providing mentorship on their initiatives. • Effectively explain strategy and higher-level concepts to the program management team, cross-functional organizations, and senior-level executives. • Represent the program management team in cross-functional conversations. • Ensure the program management team’s strategy is consistent by global vertical, horizontal, and market level. • Overcome roadblocks and escalate issues effectively as they arise by independently thinking through potential execution challenges from end-to-end. • Demonstrate thought leadership for the program management functional area helping to set standards for various pieces of team artifacts. • Develop and own communication plans for program status updates, issues, and risk management, and effectively and proactively communicate to influencing stakeholders. • Create project documentation, including executive level communications, dashboards, project plans and status reports. • Keep stakeholders informed about project progress, milestones, and potential risks. • Provide feedback and recommendations for improvement on the program management team’s documentation, dashboards, KPIs, and status reports. • Define and track metrics such as key quality and performance indicators and drive cross functional execution of deliverables. • Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects. • Proactively and independently analyze information to identify specific trends and opportunities for improvement, recommending appropriate and relevant tactical improvements and anticipating future business needs. • Drive internal and external process improvements across multiple teams and functions including reducing the manual efforts through automation. • Partner with functional leaders to understand their roadmap/initiatives and impact to roadmap due to projects and resource availability. • Collaborate with stakeholders and product owners to define program requirements, set priorities, and establish scope. • Confidently and constructively challenge priorities or directions of projects as needed, identifying areas where we can reprioritize resources. • Create and maintain process flows and procedures to ensure operational readiness and efficiencies. • Create project charters that define objectives, in-scope and out-of-scope items, and estimations of effort by resource type.