• Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout • Partner with the Client Services team members to ensure that the product and workflows are designed and configured accurately and optimally • Conduct discovery and design sessions with clinical and operational stakeholders • Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits • Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live • Navigate complex database structures to troubleshoot data issues and support technical requirements gathering • Collaborate with Project Manager on status reporting and proactive communication • Continually evaluate and improve implementation processes, outcomes, documentation, and collateral • Travel for up to 25-50% of the time