EarnIn
Money at the speed of you.
Senior Manager, Customer Success
Location
United States
Posted
99 days ago
Salary
$120K - $150K / year
Bachelor Degree5 yrs expEnglish
Job Description
• Own and manage EarnIn’s B2B portfolio of existing Employer partners , ensuring high levels of satisfaction, adoption, and measurable partner value.
• Identify opportunities to expand EarnIn usage within existing partners through new product adoption, engagement campaigns, and cross-functional collaboration.
• Act as a trusted advisor to HR, Benefits, and Payroll leaders, helping them improve employee financial wellness through EarnIn.
• Act as the voice of the partner, gathering insights and advocating for their needs with Product, Operations, and Marketing teams.
• Drive marketing initiatives within existing portfolio companies (for example, co-branded campaigns, internal awareness efforts, partner enablement materials) to boost EarnIn awareness and usage.
• Support monthly and quarterly business reviews with partners and develop success stories that highlight EarnIn’s value.
• Drive the growth of the business by engaging with prospective partners.
• Contribute to the evolution of our customer success playbooks, tools, and metrics to create scalable, repeatable engagement models.
• Collaborate with Finance, Product, and Data teams to track partner performance, forecast adoption trends, and identify opportunities for improvement.
• Operate with a hands-on, experimental mindset, testing new strategies to drive usage and retention, then standardizing what works into replicable processes.
• Serve as a cultural ambassador internally and externally, fostering strong relationships and modeling EarnIn’s values of empathy, agility, and impact.
Job Requirements
- 5+ years of strong customer success or partner management experience, preferably in fintech, HR tech, or SaaS environments.
- Demonstrated success managing enterprise or mid-market relationships that drive measurable adoption and business outcomes.
- Excellent communication, relationship-building, and storytelling skills.
- Comfort with ambiguity and a bias toward action—someone who can build and execute with limited resourcing or defined processes.
- Strong analytical and problem-solving skills, with the ability to interpret data and translate insights into clear recommendations.
- Experience wearing multiple hats, including success, light marketing, and growth enablement.
- Proven ability to work cross-functionally and influence outcomes across product, marketing, and operations.
- Strong organizational and prioritization skills.
- Bachelor’s degree required; MBA or advanced degree a plus.
- Start-up or fast-paced environment experience is highly preferred.
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
- bonuses
- stock options
- equipment allowances
- wellness programs