Junction
We are a global community behind the world's best hackathons. We bring creators together through technology 🚀
Technical Support Engineer
Location
Florida + 2 moreAll locations: Florida, New York, Virginia
Posted
99 days ago
Salary
$90K - $120K / year
Bachelor Degree2 yrs expEnglishPython
Job Description
• Support customers with API related issues
• Debugging issues coming through from customers
• Writing technical documentation to help reduce inbound queries
• Supporting customers during their journey from introduction calls to onboarding setups
• Working closely with operations team, product engineers, and sales to enhance customer experience
Job Requirements
- 2+ years scripting/debugging experience
- Familiar with Python and have written scripts / debugged issues
- Clear and understandable written and verbal communication for technical concepts
- Enjoy solving complex technical puzzles
- Thrive in fast-moving, sometimes chaotic environments
- Passionate about building a product that positively impacts society
Benefits
- Generous early stage options (extended exercise post 2 years employment)
- Regular in person offsites, last were in Morocco and Tenerife
- Bi-weekly team happy hours & events remotely
- Monthly learning budget of $300 for personal development/productivity
- Flexible, remote-first working - including $1K for home office equipment
- 25 days off a year + national holidays
- Healthcare cover depending on location
