• Responsible for all files assigned with the timely and accurate processing of title documentation/information • Review of all documentation while identifying the proper flow of title documentation to proceed accordingly • Ensure timely contacts are made on inventory, utilizing system queues/prompts via phone, email, fax, USPS, or FedEx • Maintain an organized workspace/area that is conducive to the overall success of the department • Promptly/professionally/accurately handle inbound calls • Maintain clear, consistent, and timely email communication with both internal and external customers to resolve outstanding concerns • Accurately review and disposition of all documents received • Complete files within the expected timeline set forth by leadership • Accurately enter system notes in a clear, concise, and professional written style of communication • Maintain a consistent level of expected KPIs (Key Performance Indicators: Title Problem Levels, certain hours per day of Phone Campaign Login, etc.) • Ability to complete all tasks assigned within your shift • Possess knowledge of Provider Specific Requirements • Assist with other functions and/or duties as needed.