When you need to be sure

Technical Client Manager

Technical Account ManagerSalesFull TimeRemoteTeam 10,001+Since 1878H1B SponsorCompany Site LinkedIn

Location

Illinois

Posted

98 days ago

Salary

$73K - $90K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Act as a liaison between clients and the laboratory • Prepare and oversee the preparation and submittal of responses for all complex and routine quotes • Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI) • Collaborate with clients and department heads to prepare project plans • Assist in preparing protocols and project reports as needed • Provide status updates of ongoing projects • Monitor SGS activities against quote scope • Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items • Ensure pricelists are maintained and accurate • Work with Lab Manager to ensure invoices are generated and sent upon completion of work • Provide technical support and advice to clients, maintaining high customer satisfaction • Manage business-related complaints relating to Service Quality

Job Requirements

Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
2– 5 years’ experience working as a senior scientist in a lab environment or PhD
3-5 years’ experience working in the Pharmaceutical Industry
1 – 3 years’ experience in a customer/client contact position
Several years’ experience in the area of pharmaceutical analysis and project management
Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
Experience with bio-pharmaceuticals a plus
Strong negotiation, communication, customer relation, and interpersonal skills
Self-starter with entrepreneurial attitude
Proven ability to manage and coordinate multiple projects in a fast-paced environment