• Establish structured processes to track and communicate pricing, product, and feature changes. • Ensure accurate SKU mapping and taxability settings in Avalara for U.S. & Canada. • Assess tax implications of new products, bundles, and promos with Product & Engineering. • Maintain standardized disclosures and ensure FCC/CRTC compliance for billing and communications. • Advise on pricing decisions and tax-related go-to-market strategy. • Oversee automated data flows to Avalara to ensure accurate real-time tax calculation and remittance. • Ensure accurate tax integration into NetSuite for reporting and audit readiness. • Build and maintain defensible tax allocation and apportionment methodologies. • Prepare, review, and file U.S. telecom tax returns (USF, FCC fees, 911 fees, utility/gross receipts taxes). • Prepare, review, and file Canadian federal and provincial telecom tax filings. • Own telecom tax reconciliations, approvals, and filing calendars. • Monitor U.S. & Canadian legislative changes and implement required updates. • Prepare and review corporate tax returns (U.S. federal/state/local + Canadian T2 and schedules). • Support quarterly and annual tax provisions under U.S. GAAP & Canadian standards. • Assist with IRS, state, CRA, and provincial audits, ensuring robust supporting documentation. • Partner on cross-border tax planning, entity structure, and transfer pricing strategies. • Support SR&ED claims and tax planning initiatives with telecom-specific inputs. • Maintain strong internal controls and complete tax-position documentation. • Maintain compliant customer-facing legal verbiage and disclosures across platforms. • Ensure accurate jurisdictional assignment and validation for telecom tax billing. • Partner with CX & Product to design compliant billing flows and notifications. • Provide SME support for tax-related escalations and inquiries. • Ensure data retention policies meet regulatory and audit requirements. • Maintain accurate jurisdictional reporting of access lines and customer attribution. • Ensure secure handling of PII/KYC data related to billing and taxation. • Establish audit trails and documentation for regulatory reviews.