• Lead the implementation and ongoing operation of a scalable clinical service model supporting individuals with mental health conditions, substance use disorders (diagnosed and undiagnosed), and unmet social service needs. • Accelerate service maturity by applying best practices in engagement, assessment, and care navigation for hard-to-reach and vulnerable populations. • Monitor and manage key performance indicators to measure impact, quality, and operational success. • Use operational and financial data to continuously refine workflows, staffing models, and service delivery. • Incorporate customer feedback and evolving customer needs to improve service effectiveness and outcomes. • Ensure consistent achievement of customer engagement and navigation targets in support of Bamboo Health’s mission. • Oversee the implementation and optimization of technology platforms used by the clinical team. • Manage day-to-day clinical operations, including credentialing, licensing, hiring, staffing, and regulatory and legal compliance. • Provide regular, transparent updates to leadership on service performance, progress, risks, and blockers. • Partner with executive leadership to define and execute the vision for best-in-class clinical operations. • Collaborate cross-functionally with product, engineering, and other Bamboo stakeholders to scale comprehensive care navigation aligned with company growth objectives.