• Ownership of functions • Communication • Inbox management • Weekly update email to client • Evaluate and implement routine client communication as needed, even if not on the original instructions • Notify the AE of client dissatisfaction, unmet deadlines, higher-level issues • Accounting requests to include: • Vendor credits • Transferring funds • General receipts & deposits • Tenant charges • Tenant deposits • Tenant credits • Owner adjustments • Ownership changes • Owner cancellations • To include transferring deposits to new ownership/management • To include Lease Only payouts • HAP payments • Late fees, eviction notices, NSF processing • Security deposits • Both the basic AppFolio/Rentvine flow, and any unique client constraints or policies • A/P cycle • Approve bills (if the VA enters the bills) • Management fee posting & payout • Vendor payments (with any unique client constraints) • Send physical check files to client • Issue or request stop payments as directed • Owner accounting • Owner statement review & sending • Owner disbursements • Banking • Bank deposit followup • Bank reconciliation troubleshooting & review • Initiating bank transfers • With AE approval, enter corrective JEs • Review issued checks past 90 days • Other projects • Negative & positive FDR review • Assist with 1099s and other AE-assigned projects as requested • Ad hoc reporting (with established process) • Review management fees for new move-ins • Review fee settings on vacant properties • Manage recurring JEs/recurring bills • Administrative expectations: • Participate in setting and meeting SMART goals on a monthly and quarterly basis • Attend weekly company meetings • Participate in company initiatives