First Stop Health
We deliver care that people love. Members can talk with doctors or counselors 24/7 via app, website or phone.
Customer Success Manager
Location
District of Columbia + 5 moreAll locations: District of Columbia, North Carolina, Maryland, South Carolina, Virginia, West Virginia
Posted
80 days ago
Salary
Not specified
Bachelor Degree5 yrs expEnglish
Job Description
• Ensure client satisfaction, retention, and growth
• Work with mid-sized to large clients and their broker partners
• Deliver measurable value through strategic growth recommendations
• Execute retention strategies that highlight value, drive satisfaction, and promote long-term loyalty
• Identify upsell opportunities and expand product offering
• Meet or exceed revenue and retention targets
• Conduct regular performance reviews and strategic planning sessions with clients
• Maintain accurate and timely documentation of client interactions in CRM system
Job Requirements
- 5+ years’ experience in B2B sales
- Experience in an Account Manager position is beneficial
- Demonstrates effective presentation skills through both verbal and written communications
- Healthcare industry experience preferred, especially in telemedicine, advocacy or wellness
- Excellent organizational, interpersonal, quantitative and analytical skills
- Ability to work independently in a deadline-oriented environment
- Must live in VA, MD, DC, WV, NC or SC to be considered
Benefits
- Various health and medical coverage options
- Dental and vision coverage
- Disability and life coverage
- Monthly medical waiver allowance
- Remote-first work environment
- Flexible paid time off
- Summer Fridays
- Employer match 401k plan
- Monthly phone stipend
- First Stop Health membership benefit
