• Design, configure, and develop solutions across the ServiceNow platform in alignment with SBA requirements and platform governance standards • Support and enhance existing ServiceNow capabilities, including ITSM and related modules currently in production • Develop and maintain custom applications, workflows, business rules, UI policies, client scripts, and integrations as required • Participate in sprint planning, backlog refinement, peer reviews, testing, and release activities • Lead implementation and enhancement of ServiceNow Strategic Portfolio Management capabilities, including Demand Management, Project Portfolio Management, Resource Management, and Investment Funding where applicable • Configure SPM data models, workflows, and reports to support portfolio prioritization, financial tracking, and performance management • Collaborate with stakeholders to translate portfolio management requirements into scalable ServiceNow solutions • Ensure SPM configurations align with out of the box functionality and ServiceNow best practices, minimizing technical debt • Support data migration, configuration refinement, and adoption activities related to SPM • Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are clearly understood and implemented • Adhere to established platform governance, change management, and quality assurance processes • Provide technical input during requirements discussions to drive feasible and maintainable solutions • Support documentation efforts, including technical design artifacts and configuration guides