• Supports an assigned book of business to achieve objectives, including relationship, growth, retention, and customer goals. • Cultivates productive, trusted relationships with day to day client contacts, and leaders across external and internal teams. • Utilizes data-driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Expert (SME)s. • Possess working knowledge of Evolent products and services and can articulate value proposition for all at a high level. • Develops best-in-class presentation strategies and content for senior stakeholder engagements. • Implements relationship best practices and drive value communication across partner organizations. • Collaborates with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning. • Proactively manages risks and identify opportunities within current client relationships. • Collaborate cross functionally to monitor issue resolution and ensure timely follow-up. • Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic. • Advocate for the client(s) within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the health plan organization. • Manage all aspects of client contracts, including SLA performance, benefit analysis, and regulatory compliance.