• Analyze, Install, Configure, Troubleshoot • Perform functional analysis of requirements to determine effort required to implement software in customers’ environments. • Configure base software in customer’s environments. • Conducting unit tests, tracking problems, and implementing changes to ensure adherence to test plan and functional requirements. • Diagnosing, isolating, and implementing remedies for system failures caused by errors in software code, using knowledge of system characteristics and utilizing software-based system maintenance and tracking tools. • Establish acceptance criteria and quality goals. • Provide estimates, goals, standards, constraints and dependencies as input to the SOW and the software development plan. • Perform QA in the end-to-end testing process for software under your stewardship: lead analysis and resolution of software issues reported during testing. • Ensure installability through software distribution, full bare-metal installation, local updates. • Support field organization as required during lab installations, certifications, training. • Lead analysis and resolve software issues found during customer acceptance testing. • Support/resolution of production issues forwarded by Level 3 Support including the creation of a hot fix as well as executing integration test prior to delivering to QA.