GPS Group Peer Support

GPS Group Peer Support is a trauma-informed, integrated evidence-based support group model for diverse communities.

Program Support Specialist – Bilingual English/Spanish

Customer SupportCustomer SupportFull TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

84 days ago

Salary

$30 / hour

Experience acceptedEnglishSpanish

Job Description

• Ensure a seamless participant experience by handling administrative tasks with precision • Manage program communications across email, Slack, and HubSpot • Assist participants with navigation and troubleshooting in Zoom and other platforms • Develop and maintain participant support resources • Moderate Zoom meetings and live support groups • Track attendance and registration using HubSpot and LMS • Conduct sound, video, and connection tests for facilitators

Job Requirements

  • Bilingual (English-Spanish)
  • Excellent communication and interpersonal skills
  • Strong customer service and problem-solving skills
  • Proficiency in Microsoft Office Suite and Google Suite
  • Experience in customer service, facilitation, coaching, or teaching
  • Competency with video conferencing tools
  • High emotional intelligence
  • Ability to work independently in a fully remote environment

Benefits

  • Professional development opportunities

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