• Make outbound calls to prospective customers, leads, or partners as directed by the campaign or project requirements • Present accurate and compelling information about products, services, and promotional campaigns • Assist customers through phone, email, and chat support when necessary • Follow approved call scripts and compliance guidelines to ensure professionalism and consistency • Document call outcomes, customer feedback, and interaction notes accurately in CRM systems • Escalate complex inquiries or concerns to the appropriate internal teams in a timely manner • Meet or exceed daily and weekly call targets, conversion goals, and performance metrics • Maintain a positive, professional, and customer-focused communication style at all times