NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

HPC Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 10,001+Since 1993H1B SponsorCompany Site LinkedIn

Location

California + 2 more

Posted

80 days ago

Salary

$160K - $253K / year

Bachelor Degree8 yrs expEnglishDockerKubernetesLinuxSparkVmware

Job Description

• Work with NVIDIA enterprise customers to resolve sophisticated technical issues and customer concerns through meticulous research and reproduction for customers installing our products with a focus on next-generation AI, and HPC server technologies. • Own and resolve customer issues during installation, operation, maintenance or product application. • Work with the latest hardware (e.g. GPUs, AI accelerators, high-speed interconnects) and software technologies such as ML frameworks and tools like Spark, Kubernetes, and Ceph. • Bring independent analysis, communication, and problem-solving skills to improve customers' experiences. • Be a technical resource, develop, re-define, and document standard methodologies to share with internal teams (support / R&D) for support processes and improvements.

Job Requirements

8+ years in providing in-depth customer support and debugging for hardware and software products.
Profound knowledge and experience with Linux and Networking (LFCS / RHCSA).
Bachelors degree or equivalent experience.
Expertise with data center virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
Superb communication and presentation/oral skills.
Strong organizational skills and able to prioritize / multi-task easily with limited supervision.

Benefits

Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.
Be eligible for equity and benefits.