• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience • Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand • Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives • Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications • Directly impact product direction by suggesting improvements for customers day to day • Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective • Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation