• Accountable for agent appointment requirements, contracting and appointment intake, maintenance of producer files, and processing online producer portal applications. • Verification of producer information for internal and external customers. • Provides timely information to our agents, producers and brokers on programs, requirements and agent educational opportunities. • Verifies producer appointments for the payment/bonus process to ensure producer eligibility for payment. • Researches, documents and communicates to producers for resolution of payment issues and producer appointment issues. • Researches and responds to commissions related issues and coordinates commission payments with Sales. • Accountable for processing and coordinating all producer changes, licensing and renewals. • Monitors and reports employee producer licensing to sales management. • Notifies sales staff of new producer appointments. • Contributes and reviews content for internal and external producer related communications for Cambia wide distribution. • Represent the sales department on project teams, coordinate special meetings and perform research and analysis to contribute to the overall success of sales and sales operations department objectives. • Audits and processes appointment requests, state appointment forms, and producer contract materials, including producer licenses and proof of Errors and Omissions insurance. • Works with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements. • Complies with regulatory requirements and security efforts as related to position. • Maintain policies and desk procedures as necessary partnering with downstream departments to consistently drive efficiency and optimal service levels. • Assist producers with licensing within Producer Center and resolves system issues. • Plans, organizes and prioritizes assignments to comply with performance standards, corporate goals, and established timelines. • Identifies problems or needed changes, recommends resolution, and participates in quality improvement efforts. • Assists in Cambia sponsored producer activities and forums. • Provide training, coaching, development, and guidance to team members. • Assists in project development and implementation including development of training materials and presentations.