• Manage multiple projects across the build and support spectrum with varying complexity and client needs. • Serve as the primary point of contact for clients, ensuring smooth communication and exceptional service delivery. • Understand each client’s business needs and effectively communicate them to the internal team to ensure alignment. • Know when to push back on behalf of Kanopi’s best interests, and when to escalate situations to the attention of Management. • Identify and share potentially larger projects with the Management team or strategically determine when a larger initiative would be beneficial for the account. • Lead client communications with clarity and empathy, facilitating meetings, articulating next steps, sharing updates, and translating technical concepts into plain language. • Foster positive, long-lasting relationships that encourage contract renewals and upsell opportunities. • Facilitate project and client onboarding, kickoff calls, and transitions between build and support. • Curate and maintain organized, prioritized backlogs that keep project teams focused and deliverables moving forward. • Evaluate tasks and client requests for strategic fit, flagging potential alternatives when needed. • Support the internal team by handling 'quick win' WordPress site configurations and content entry prior to escalating to the development team. • Collaborate with clients and internal teams to resolve blockers and anticipate needs. • Coordinate and track internal resources, including developers, UX/UI designers, and strategists, based on timing, scope, and expertise. • Review deliverables (such as designs, tickets, content, or development work) to ensure quality and alignment before client handoff. • Carefully monitor budgets and timelines to ensure tasks are completed on time and within scope, while providing regular updates to clients and Kanopi management on hours used and project progress. • Flag risks early and collaborate to resolve and mitigate issues. • Expedite urgent requests and help triage issues quickly, particularly within support accounts. • Use tools like Teamwork, Slack, Google Workspace, and Zoom to stay organized and maintain transparency. • Participate in team meetings, standups, retrospectives, and collaborative discussions to share insights and contribute to ongoing process improvements and positive team culture. • Monitor team workloads and pacing to help maintain a sustainable, healthy balance, identifying early signs of strain and proactively adjusting priorities when needed.