• Provide leadership and day-to-day management of staff, strategic planning and overall customer satisfaction. • Effectively manage direct reports in both in office and virtual capacities. • Recruit, interview, hire and train new staff. • Continually monitor staff alignment and workload to ensure the highest levels of customer service, efficiency and productivity. • Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations. • Maintain the highest level of quality, professionalism and integrity when negotiating with suppliers and dealing with clients and team mates.