• Assists the department in managing expectations surrounding pre and post patient care. • Provides guidance and support to Clinical Business Operations Representatives and assists with training and continuous improvement. • Obtains or reviews all patient demographic information, insurance information and referral numbers. • Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. • Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. • Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. • Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. • Provides coverage for responsibilities of co-workers when assigned or as need arises. • Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. • Maintains confidentiality of all information. • Adheres to University and unit-level policies and procedures and safeguards University assets.