• Provide HubSpot support and administration end to end, including user management, permissions, objects, pipelines, workflows, reporting, and overall system configuration. • Serve as the primary point of contact for a high volume of HubSpot ticket requests, managing intake, prioritization, and resolution based on impact and defined SLAs. • Identify recurring issues and root causes across HubSpot, integrations, and internal systems, and implement durable solutions that reduce ticket volume over time. • Maintain strong data hygiene and governance to ensure HubSpot remains a trusted source of truth for reporting and decision-making. • Partner with Sales, Marketing, Operations, Product, and Engineering to support and stabilize HubSpot integrations, including an internal platform with an integrated payments module. • Create and maintain documentation, SOPs, and training materials that improve consistency, enable self-service, and reduce ongoing support burden.