Howden, A Chart Industries Company

We enable our customers' vital processes which advance a more sustainable world.

Client Service Specialist

Full TimeRemoteTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

25 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Client Onboarding & Data Management: Collect and organize client data to support onboarding, renewals, and program changes. • Maintain accurate records in internal systems. • Assist in setting up new client accounts, verifying information, and coordinating across teams. • Placement & Renewal Support: Prepare renewal materials and coordinate with clients and carriers. • Proposal & Binding: Develop draft client proposals and facilitate the binding process. • Billing & Accounting Coordination: Partner with accounting teams to manage invoices and ensure compliance. • Policy Issuance & Documentation: Deliver policies and ensure documentation is accurate. • Ongoing Client Service: Support mid-term adjustments and respond to client inquiries.

Job Requirements

  • Bachelor’s degree in Business, Insurance, or a related field; or equivalent work experience.
  • 2+ years of experience in insurance operations, client servicing, or administrative support preferred.
  • Familiarity with Certificates of Insurance, policy documentation, and billing procedures a plus.
  • Strong organizational and communication skills with a client-service orientation.
  • Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
  • Experience with insurance agency management systems (Epic, CSR24, AMS360, or similar) preferred.

Benefits

  • A career that you define.
  • Diversity and Inclusion support.
  • Reasonable adjustments to accommodate needs.
  • Employee ownership model. 34% owned by employees.
  • Commitment to sustainability.
  • Continuous personal development and volunteering opportunities.

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