• Serve as the primary post-sales point of contact for our large Automotive dealerships using our AI products • Act as the quarterback for a regional territory of our largest automotive customers, including 2–3 onsite dealership visits per week • Serve as both a consultant guiding dealerships through their AI transformation and as the primary point of contact for inquiries, issues, and escalations • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of podium products • Proactively engage with customers during the renewal process to secure renewals and drive customer retention. • Regularly conduct check-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage • Proactively anticipate and address potential challenges to ensure a seamless customer experience. • Develop strong relationships with customers and become a trusted advisor. • Work cross-functionally to relay product feedback