SupplyHouse.com
Plumbing, Heating & HVAC Supplies. Real People. Real Service.
Training & Process Improvement Intern
Location
Arizona + 13 moreAll locations: Arizona, Florida, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington
Posted
24 days ago
Salary
$20 / hour
Bachelor DegreeEnglish
Job Description
• Complete a brief Customer Service training to learn tools, workflows, and service standards
• Help create and update training materials, guides, and process documentation
• Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions
• Contribute to projects that improve service processes, efficiency, and consistency
• Track project tasks, timelines, and learnings with guidance from mentors
• Share insights and project outcomes with the team at the end of the program
Job Requirements
- Currently enrolled in an undergraduate program with a focus on Business, Communications, Human Resources, Operations, or a related field
- Clear verbal and written communication including written documentation skills (creating guides, instructions, or process notes)
- Foundational data skills (reviewing metrics, trends, or feedback using tools such as Excel or Google Sheets)
- Exposure to process mapping or workflow documentation
- Strong task tracking and organizational skills (project trackers, checklists, timelines, etc.)
- Ability to research and gather information to support Customer Service requests
- Comfortable asking questions and learning new systems
- Exceptional attention to detail when documenting processes or following workflows
- Ability to balance multiple tasks with guidance
- Curiosity about how processes work and how they can be improved
- Empathy and respect for Customer Service teams
- Willingness to receive feedback and improve
Benefits
- Experience our culture firsthand
- Build meaningful connections
- We’re committed to growth
- Get involved, make an impact
