• Manages a portfolio of client accounts in conjunction with an Account Director, ensuring high levels of customer satisfaction, retention, and account growth. • Compiles complex client data, focusing on account performance to identify opportunities for upselling products. • Assists the Account Director with account plans and strategies to maximize revenue, mitigate risks, and achieve account growth targets. • Participates in routine business reviews with clients, discussing performance metrics, identifying areas for improvement, and making recommendations to optimize account outcomes. • Collaborates with internal stakeholders to align account strategies, deliver value-added solutions, and enhance customer experience. • Provides business support for client presentations, RFP's, renewals, and reports to showcase account performance, highlight opportunities, and drive engagement. • Performs account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience. • Collaborates with cross-functional teams to ensure timely and accurate delivery of client issues while meeting client expectations and driving customer satisfaction. • Identifies and assesses risks within client accounts, helps develop mitigation strategies and action plans to proactively address challenges and ensure long-term success with assigned customers.